Thank you for shopping with us. At SipUp LK, we strive to ensure that our customers are fully satisfied with our products and services. Please read our Return and Refund Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item was damaged or defective upon delivery.
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The wrong product was delivered.
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The product is within the return window of 7 days from the date of delivery.
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The product is unopened, unused, and in its original packaging.
Please note: Due to the perishable nature of beverages, we do not accept returns for reasons such as change of mind, taste preference, or incorrect storage after delivery.
2. Non-Returnable Items
The following items are not eligible for return:
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Opened or consumed products
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Products without original packaging
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Items purchased on sale or as part of a promotion (unless defective)
3. How to Request a Return
To initiate a return, please contact our customer service team at sales@sipuplk.com within 7 days of receiving your order. Provide:
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Your order number
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The reason for return
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Clear photos of the item, showing any damage or issues
Our team will review your request and get back to you within 48 hours.
4. Refund Process
Once your return is approved and the item is received and inspected, we will notify you of the status of your refund. If approved:
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Refunds will be processed within 7 business days.
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Refunds will be credited to your original method of payment.
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item sent).
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us immediately. We will arrange a replacement or issue a full refund.